A Big Candy is a relatively new online casino brand that has been making waves in the industry with its unique concept of combining sweets and spins. Established in 2019 by a team of experienced professionals, this casino aims to provide players with an exciting and immersive gaming experience like no other.
Brand Overview
Upon visiting the A Big Candy website, one is immediately greeted by a visually appealing design that echoes the sweet theme. The background image features colorful sweets and candies, creating https://bigcandy.co.uk/ a fun atmosphere from the get-go. However, upon closer inspection, it becomes apparent that there are some issues with navigation. For example, the registration process is somewhat difficult to find, as it requires scrolling down several pages before reaching the “Create Account” button.
Despite this minor issue, A Big Candy’s brand identity seems well-developed and focused on delivering a unique gaming experience. Their mission statement promises fairness, safety, and enjoyment for all players, which sets them apart from other casinos in the industry.
Registration Process
Registering an account at A Big Candy is relatively straightforward but can be slightly confusing due to its somewhat cluttered design. Here’s a step-by-step guide on how to create an account:
- Click the “Create Account” button located towards the bottom of the homepage.
- Fill in your name, email address, and password for your new account.
- Enter your mobile number and verify it using a text message sent by A Big Candy’s system.
- Agree to their terms and conditions.
- Receive an email confirmation from the casino to activate your new account.
The process is not overly complex but could benefit from simplification, particularly when filling in personal details. It’s worth noting that some required fields (e.g., birthdate) may be hidden behind dropdown menus or tabs, which can make it harder for players unfamiliar with online casinos to navigate the registration page smoothly.
Account Features
A Big Candy offers an impressive array of account features tailored to suit various player preferences and needs. Upon logging into your account:
- Personalized Profile: Displaying your profile picture (optional), username, balance, loyalty program progress (more on this later), and contact information.
- Transaction History: Conveniently located in a separate tab under “My Account”, displaying all past transactions and withdrawals with detailed timestamps.
- Deposit/Withdrawal Limits: For players who want to limit their spending or withdraw winnings within specific amounts.
- Game History: Another tab showing the games you’ve played, along with results (winners and losers).
Another notable aspect is A Big Candy’s multi-language support. Players can switch languages from English to French, Spanish, German, Italian, Portuguese, Chinese, Japanese, Russian, Polish, Swedish, Norwegian, Greek, Turkish, Arabic, Hebrew, Romanian, Dutch, or Korean.
Bonuses
One of the standout features at A Big Candy is their comprehensive bonus system, which rewards players for both new and returning bets. Here’s a summary:
- Welcome Bonus: First-time depositors receive 100% up to €500 (subject to conditions).
- No Deposit Bonus: For first-time players who sign in via social media or mobile apps (available upon login), they can claim an additional no-deposit bonus worth 50 free spins for specific games.
- Daily Reloads: As a loyalty program, existing members receive daily bonuses between €5-€100 depending on their playtime and deposited funds within the last week.
- Loss Back Guarantee: A guarantee that if you suffer from consecutive losses up to €200 in real money mode, they’ll reimburse these losses.
However, bonus terms include:
- 35x wagering requirement for deposits made using the welcome offer
- Daily Reload Bonus is non-withdrawable and has a 20% maximum cashout cap
The above conditions can be misleading as not all games contribute equally to meeting these requirements. We recommend carefully evaluating the casino’s FAQs or contacting support before claiming any bonus.
Payments and Withdrawals
Payment options are numerous, covering bank transfers (e.g., Skrill), e-wallets (Paypal, Neteller, etc.), debit/credit cards (Mastercard, Visa) and several cryptocurrencies including Bitcoin. A Big Candy charges:
- 2% on transactions made using a mobile device for both deposits and withdrawals
- Transaction processing fees might apply based upon specific provider terms
Withdrawals are generally processed within one business day but can take longer depending on chosen payout methods.
Game Categories
With over 4,000+ available games from multiple top-tier developers (including Microgaming, Playtech, Pragmatic Play), players will find categories ranging from:
- Slots
- Table Games:
- Roulette Variants
- Blackjack and its variants (including classic, high-roller tables)
- Baccarat (Punto Banco, Pairs & Banker)
- Poker Varieties
Some of the standout titles include Immortal Romance Slot (Microgaming) with a 2X multiplier bonus or Starlight Kiss Megaways from Pragmatic Play.
Software Providers
A Big Candy features games powered by industry giants such as:
- Microgaming
- NetEntertainment
- Evolution Gaming (live dealer experience)
- Amatic Industries (known for slots like Fruit Shop and Jackpot 6000)
Additionally, there are titles developed specifically in-house. Partnered developers also include Thunderkick Games.
Mobile Version
Accessing A Big Candy from your mobile device provides a smooth gaming session similar to the desktop version but with more flexibility due to intuitive touchscreen controls and better responsiveness on smaller screens. Available for both Android and iOS users through browser support without any dedicated app, you can play on-the-go seamlessly.
However, it’s worth noting that there are occasional issues connecting via some mobile data carriers or Wi-Fi networks where SSL handshake might fail temporarily before resolving the issue automatically.
Security and License
A Big Candy adheres to stringent security measures such as:
- TLS 1.2 encryption
- Two-Factor Authentication for enhanced account protection
License: Operated under license number C57225 issued by Antillephone N.V, authorized on Curacao via Antigua & Barbuda Financial Services Regulatory Commission.
Customer Support
While available through various channels (email (support@a-big-candy.com), phone + 350-288-22222), online assistance could benefit from a more intuitive design with clear categories and prioritization. Live chat support appears to be MIA on some devices as well.
However, we must acknowledge that they maintain dedicated knowledge bases covering various topics including account setup, payments, games explanation etc., which is excellent for those who prefer DIY solutions or simply reviewing frequently asked questions before reaching out.
User Experience
Navigating through the different categories and sections of A Big Candy can sometimes be tiresome due to too many similar-looking pages overlapping in their content. Although visually engaging overall (albeit cluttered at times), its menu system demands an updated revamp for improved navigation clarity throughout user sessions.
In conclusion, A Big Candy’s extensive offerings show that it has come far since launch but there is always room for growth especially with regards to streamlining usability across devices and refining the onboarding process to boost initial customer satisfaction.